Policies and Procedures

Shipping & Delivery

Shipping costs are automatically calculated based on product and quantity ordered and determined by UPS, USPS, DHL and FedEx published rates. Orders are normally shipped within 24 business hours of order placement. Please allow 5 – 7 business days for delivery. Larger items may take longer for delivery.

Privacy & Security

This is the web site of Wagwoo.com. We can be reached via e-mail at wagwoollc@gmail.com. We collect payment information (e.g., credit card number and billing address) but no information on consumers who browse our website. The information we collect is disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website and order fulfillment. With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products, special pricing and services or upcoming events. If you do not wish to receive such mailings, let us know by sending us e-mail at the above address. Please provide us with your exact name and address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above email address.

Returns & Replacements

You have 30 days to return the item(s). All returned items must be unopened, unused and in new condition in their original packaging including all hardware and instructional components. Items are also subject to a restocking fee. If 30 days have gone by since the time of purchase, then unfortunately we will not be able to either refund or exchange the product.

If you want to return an item within 30 days of purchase then you must follow these guidelines.

The item that you are returning should be in the exact same condition as it came to you. Moreover, it should be packed unopened and in original packing in which you received along with all the original accessories.
The item you are sending back to us for refund must be received within 30 days from the day you first received it from us.
Before you send your item for refund contact our customer representatives and get your refund approved.
Once your refund has been approved by us, we will then initiate the refund process. Please be patient with the refund process as it can take up to 15 days.
You solely will be responsible for paying for the shipment fee of the item you want to refund. Also, the shipping cost that was applied to our item is non-refundable.

Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer’s expense. Once your return has been inspected please allow 15 days for credit to be applied to the credit card used for purchase. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. Initial cost of shipping is not eligible for refund. Questions regarding returns can be submitted via email. wagwoollc@gmail. We will need your order number and the Item ID number of the product you wish to return.

Refused Orders

Should you decide that you wish to refuse receipt of an item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, credit will be issued for the item if returned within 30 days of the date of purchase, minus shipping and a restocking charge of 20%.

Damaged Orders

Please check your shipment carefully to ensure no damage has occurred during shipping. Contact us immediately if you notice any damage to your product. All product damage claims must be made within 48 hours of receiving the product. To make a claim, please contact Wagwoo.com through the “Contact Us” tab on the website or by sending an email directly to wagwoollc@gmail.com. We require a receipt or proof of purchase, along with a description of and pictures of the shipping damage.

How to Return Your Orders

We only accept returns via USPS. To return an item to us via USPS only, please mail it to the following address:

WagWoo LLC

250 Georgia Ave E #143749
Fayetteville, GA 30214

Contact Us –If you have any questions contact us.

www.wagwoo.com